If you’re flying out of Burbank, California, knowing which airlines handle delays and cancellations best can save you time and stress. Burbank is served by several airlines like Avelo, JSX, American, and United, and each one has its own way of handling disruptions.
The airlines with the most flexible change and cancellation policies often offer the best experience when your plans don’t go as expected.
Some airlines may waive fees and let you reschedule without extra costs if your flight changes due to weather or other issues. Knowing these policies before booking can help you pick an airline that actually supports you when things go sideways.
This guide should help you spot which airlines provide clearer options and better customer support if your trip gets disrupted.
Key Takeways
- Choose an airline that offers flexible rebooking options during delays.
- Airlines vary in how they handle cancellations and customer support.
- Knowing policies ahead helps reduce stress if your flight changes.
Airlines Operating in Burbank and Their Delay Policies
You’ll find several airlines flying out of Hollywood Burbank Airport. Each one has a different approach to delays and cancellations.
Knowing these policies can help you plan and adjust your travel with less hassle.
Major Airlines at Hollywood Burbank Airport
At Hollywood Burbank Airport, major airlines like American Airlines and United Airlines offer reliable services. Both airlines provide clear policies for delays and cancellations.
American Airlines usually lets you change your flight without a fee if the delay was their fault. United Airlines posts travel alerts on its website to keep you informed about real-time disruptions.
These larger carriers tend to have more resources to help you during unexpected issues. Besides these, smaller carriers and private services also operate at Burbank.
But American and United are the most common for commercial travelers looking for broader routes and straightforward policies.
Overview of Avelo Air’s Delay and Cancellation Approach
Avelo Air is a growing low-cost airline at Burbank. Their delay and cancellation policies focus on assisting passengers quickly through customer service channels.
If your flight is delayed or canceled, Avelo encourages you to reach out to their support for rebooking options. Early flights tend to run on time, but later flights? They’re more likely to get delayed, mostly due to scheduling and pilot hours.
Avelo doesn’t always waive change fees unless the problem is on their end. It’s smart to review their terms before booking, especially if you have tight connections or unpredictable plans.
Their approach tries to balance low fares with decent communication during disruptions, though sometimes you might wish for a little more flexibility.
Comparing Airline On-Time Performance in Burbank
You probably want to know which airlines from Burbank Airport actually get you to your destination on time. Here’s a look at how punctual different airlines have been lately, plus some trends in delays and cancellations.
Recent Punctuality Statistics
At Burbank Airport, airlines vary in their on-time performance. Delta Air Lines leads with an on-time arrival rate of around 83.1%.
Avelo Airlines is close behind Delta. Other airlines, like American, Alaska, and United, have improved their on-time shares compared to previous years, though they usually fall below Delta’s numbers.
JetBlue and SkyWest show more delays, with cancellation rates above 2%. If you really value punctual flights, picking airlines with better historical records can help you dodge some headaches.
Trends in Delays and Cancellations
The overall industry average for on-time arrivals in 2023 was 77.7%. That means about 1 in 4 flights might get delayed.
Airlines at Burbank have seen mixed results. Some improved on-time results compared to 2019, maybe due to better scheduling and fewer cancellations.
Cancellation rates matter. Airlines with fewer cancellations—especially under 1%—help you avoid last-minute travel chaos.
Tracking cancellation trends can help you plan for busy travel times when delays seem to pop up more often.
Cancellation Assistance and Customer Experience
When flights get delayed or canceled, you want clear communication and quick help. Knowing how airlines handle these situations can save you time, and honestly, a lot of stress.
Customer Service Process During Delays
If your flight is delayed or canceled, airlines like Avelo Air usually notify you as soon as they know about issues. You’ll get updates about how long you might be waiting and what to do next.
Customer service agents are available by phone or online support. You can ask about your flight status, get instructions for the next steps, or request changes.
Airlines keep you posted about baggage and alternate flights when needed. It helps to monitor your email and phone for alerts.
Staying proactive by checking the airline’s app or website can give you faster access to the latest info on delays or cancellations.
Compensation and Rebooking Policies
When your flight gets canceled, Avelo Air lets you cancel your reservation without a penalty. You can also request a refund if you qualify.
If the airline can rebook you, it’s usually on the next available flight, and you won’t pay extra. That’s a relief, right?
For delays, some airlines hand out vouchers or travel credits. Policies can be all over the place, so it’s a good idea to ask customer service about what compensation you might get.
If you want to cancel within 24 hours, airlines like JetBlue offer a risk-free cancellation window. Not every airline around Burbank does this, but it’s worth looking into.
| Airline | Cancellation Fee | Refund Option | Rebooking Policy |
|---|---|---|---|
| Avelo Air | No fee for cancellation | Refund available if approved | Free rebooking on next flight |