Air Austral Cancellation Policy

Air Austral Cancellation Policy for International Flights: Know What to Do Before You Fly

Booking an international trip with Air Austral can be exciting! But what happens if you need to cancel your flight? Knowing Air Austral’s cancellation policy for international flights can help you avoid any surprises. Here we will explain what your options are if your flight gets cancelled, or if you need to cancel yourself.

When Air Austral Cancels Your Flight

If Air Austral cancels your international flight, they have to take care of you.

Here’s what they can do:

• Give you a full refund: This means you’ll get all your money back for the unused part of your ticket, including any taxes and fees you paid.
• Rebook you on another flight: Air Austral will try to find you a seat on the next available flight to your destination, either on their own planes or with a partner airline.
• Change your route: Sometimes, Air Austral might offer to fly you to your destination in a different way, maybe with a stopover in another city.

When You Cancel Your Flight

Things are a bit different if you decide to cancel your flight yourself:

• Getting your money back: This depends on the type of ticket you bought. Some tickets (often the cheapest ones) are non-refundable, so you might not get your money back for the actual flight itself. You might still get a refund on airport taxes and fees though.
• Cancellation fees: Depending on your ticket and how far in advance you cancel, Air Austral might charge you a fee. It’s always best to check your ticket details to see what the cancellation fees are.

Things to Remember About Cancellations

There are a few things to keep in mind when dealing with cancellations:

• The type of ticket you have: This is the biggest factor. Refundable tickets let you get your money back more easily, while non-refundable tickets might not.
• Why you’re cancelling: If it’s something you can’t control, like a medical emergency or travel restrictions, you might have more options for rebooking or getting a refund.
• When you cancel: The closer you are to your flight, the stricter the cancellation fees and refund limitations might be.

How to Cancel Your Air Austral Flight

Here’s how to cancel your Air Austral international flight:

1. Check your ticket: Look at your ticket or booking confirmation to see what type of ticket you have and what the cancellation conditions are.
2. Contact Air Austral: You can do this in a few ways:
   • Website: Go to the “Manage My Booking” section on Air Austral’s website (https://www.air-austral.com/en.html). You might be able to cancel online depending on your ticket type.
   • Phone: Call Air Austral’s customer service number to speak to someone about cancelling your flight, number is 011 33 825 01 30 12.
   • Airport: If you’re already at the airport, you can visit the Air Austral check-in counter and ask about cancelling your flight.
3. Tell them why you’re cancelling: Be prepared to tell Air Austral why you need to cancel your flight (if applicable).
4. Confirmation and fees: Air Austral will confirm your cancellation and let you know about any fees or refunds you might get.

Tips for Cancelling Your Flight Smoothly

Here are some tips to make cancelling your Air Austral flight easier:

• Do it ASAP: The sooner you contact Air Austral, the more options you might have, especially for rebooking on another flight.
• Have everything ready: Make sure you have your booking confirmation, ID, and any emails from Air Austral about your flight handy.
• Travel insurance: Think about getting travel insurance when you book your flight. It can help you out if something unexpected happens that forces you to cancel.
• Be clear: When you contact Air Austral customer service, tell them clearly that you want to cancel and if you’d prefer a refund or to rebook on another flight.

Air Austral Customer Service

If you need more help or have questions about Air Austral’s cancellation policy for international flights, you can contact their customer service team:

• Website: Visit Air Austral’s Contact Us page (https://www.air-austral.com/en/about-air-austral/contact-us.html) for their contact information.
• Phone: Call their international customer service number.

By understanding Air Austral’s cancellation policy and following these tips, you can be prepared in case you need to cancel your international flight.

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